Frequently Asked Questions



Can I visit the Concert Hall at any time? +


Can I bring my child to the concert? +


Can I attend an event in a wheelchair? +


Is the 7th floor accessible to attendees with reduced mobility? +


At what time is it recommended to arrive? +


Is it allowed to take pictures and video during the event? +


What should I do if I am late for the event? +


What should I do if I need to exit? +


Do I applaud during an event, and when? +


May I bring food or drinks into the event hall during an event? +


Is it allowed to talk to others or make other types of noise during the event? +


May I present flowers and gifts to the artist on stage? +


Can I purchase a ticket at the Concert Hall right before the event? +


Can I purchase a ticket with a discount? +


Is it possible to book event tickets in advance? +


Can I purchase a Concert Hall gift card? +


Where can I purchase an event booklet? +


Can I buy souvenirs at the Concert Hall? +


Is it possible to have a meal at the Concert Hall? +


Is a hearing loop available at the Concert Hall? +


What should be taken into account by visitors with hearing loss when attending concerts? +

  • Before buying your ticket, make sure your hearing aid has a functioning telecoil (‘T-coil’) setting. If this function is not available or does not work, you should contact the seller of the hearing aid.

  • Once you arrive at the concert, you can activate this function:

    • manually, directly on your hearing aid; or

    • on your smartphone via accessibility settings – look for the telecoil (‘T-coil’) function.

  • The concert is available for people with hearing loss, as the hearing loop function will be active during the event. Based on the experience of users of this system, the best listening experience with the hearing loop is in the seats in the center of the main auditorium area: rows 5 to 12, seats 6 to 28.


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